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  • GREAT job thus far. I'm excited at the prospect of finally completing an organized Policy and Procedure manual. It will be good to have a manual that we're not only proud of but also one that can be used on a daily basis by all company employees. Your willingness to research solutions and innovative improvements for the new Inquiry Database is great. For example pulling our property list from PROMAS and incorporating it directly into the entry form saves keystrokes. And of course, every saved keystroke equals a saved minute equals a saved dollar. The savings in efficiency and effectiveness is more than paying for your services! (Betty Fletcher, MPM®, Owner, Fletcher Property Management, Inc.)